Who owns the empire we build together?

You own everything—100% of the code, accounts, and profits. After final payment, we transfer the entire SaaS empire to your control. You become the sole owner of your money-printing machine.

Any sneaky fees lurking around?

Zero. Your investment covers our expertise. You handle third-party costs (hosting, AI, ads) directly in your own accounts for complete transparency. What you see is what you pay.

How bulletproof are your guarantees?

Bulletproof. Miss a milestone? We add free support. No customers after our marketing? We keep working free until get first customers. We put our money where our mouth is.

Can you really get customers before launch?

Absolutely. We build your customer magnet (waitlist) in week 1. While we code, we're collecting dream customers. Launch day becomes 'opening day' of your profitable empire, not a hope and a prayer.

Do we start with a strategy session?

Always. Every empire starts with a 30-minute strategy call to align on your vision, target customers, and success metrics. No payment until we're both confident this will print money.

Can I split payments?

Yes. You can pay in up to 6 installments. The first installment reserves your slot; the schedule is agreed in writing. Note: launch and handover timing assumes your installments stay current.

What do you need from me each week?

A 30-45 min weekly review, timely decisions (24-48h), and domain inputs (pricing, positioning, examples). We draft first; you approve.

Who pays for ad spend and marketing tools?

You do. We connect your ad accounts (Meta/Google/LinkedIn), email/CRM, and analytics so costs are billed directly to you for full transparency. If your plan includes an ad-credit match, we apply it in your account per the amount shown on the pricing card.

Do I own the leads and my ad data?

Yes—100%. All leads, audiences, pixels, and data live in your accounts. We don't resell or reuse your data.

Can you work on my existing codebase?

We'll do a quick audit and advise refactor vs. rebuild. If your current stack is solid, we keep it; otherwise, we rebuild for speed and long-term cost.

What if I already have an MVP?

Great. We'll audit it and recommend refactor vs. rebuild. Sometimes keeping the DB and rewriting the app yields the best outcome—your call with our guidance.

How do scope changes work?

We keep a shared backlog. If a new idea appears mid-build, we'll either (a) trade it for something of equal effort, or (b) schedule it for post-launch. No surprise change orders.

What happens if I pause and want to resume?

You can request a pause at the end of any paid month (14-day notice). Rescheduling depends on open slots—we'll place you in the next available cohort. If we're at capacity, we'll offer the earliest date and keep your scope/price on file.

How do you compensate for late deliverables?

If we miss an agreed milestone, we add the same amount of time to your post-launch support window at no extra cost (e.g., 7 days late → +7 days of support). This sits alongside any credit terms in your guarantee.

Will you set up analytics & tracking correctly?

Yes—events, funnels, source/medium, UTM discipline, and dashboards. You'll know which channels and messages convert.

What exactly counts as a qualified lead?

A contact that matches your ICP (industry/role/company size), passes verification (valid email/identity), and shows recent intent (clicked, replied, booked, or visited key pages). You'll see the rubric in your CRM.

Who writes the copy for the landing page and emails?

We draft it (with AI assist), tune it to your voice, and iterate based on data. You approve final versions.

Can I mix web and mobile in a single build?

Yes, depending on the plan/scope. If you need full parity across web + native, we'll quote it as Custom; otherwise we can ship web plus a slim mobile companion on Pro.

What about mobile apps and app-store publishing?

We support web and mobile. App-store developer accounts (Apple/Google) must be in your name; their fees are paid by you. We handle submissions if in scope.

Can I request special features (SSO, audits, big migrations)?

Yes—flag them early. Items like SSO/SAML, HIPAA/SOC2, or large data migrations may move the project to Custom so we can plan risk, timelines, and infrastructure.

After launch, can I choose maintenance only (no growth)?

Yes. We can provide a lightweight maintenance retainer, or hand everything to your team—your choice.

How do you ensure performance & reliability?

We define a performance budget, add monitoring/alerts, and test key flows before launch. Typical targets: Lighthouse ≥ 90 (mobile) and p95 interaction latency under a reasonable threshold for your app type.

Can I bring in my own designer/dev partway through?

Yes—as long as we keep a single source of truth (monorepo/design system) and one decision owner. We'll coordinate handoffs to avoid velocity loss.

Who pays for AI usage (model/API fees)?

You do. AI costs (e.g., OpenAI/Anthropic/Azure) run on your billing with budgets, caps, and alerts we configure. We also choose cost-effective models per task and cache results where possible.

If we pause, do you keep working on marketing?

No, the growth work pauses with the build.

Do you work in my time zone?

We operate async-first with a fixed weekly demo and a Slack/Hub channel. Typical response time is 24-48h on weekdays; urgent issues have a defined escalation path.

Service Level Agreement (SLA)

Our commitment to service quality, response times, and performance standards for all SaaS Launchpad services.

Heads up: We operate on a best-effort basis and do not offer a formal standalone SLA. For availability commitments and third-party dependencies, seeService Availability andThird-Party Services in our Terms.

1. Scope and Applicability

This Service Level Agreement applies to all paid services provided by SaaS Launchpad, including:

Custom SaaS application development
AI feature integration and implementation
Marketing strategy and execution services
Sales automation and CRM setup
Post-launch support and maintenance
Consultation and strategic advisory services

2. Service Availability

Website and Communication Channels

Service	Availability Target	Measurement Period
Website (saas-launchpad.com)	99.9%	Monthly
Client Portal/Dashboard	99.5%	Monthly

Planned Maintenance

Scheduled maintenance windows: Sundays 2:00-4:00 AM UTC
Advance notice: Minimum 48 hours for planned downtime
Emergency maintenance: Immediate response for security issues
Extended maintenance: Scheduled quarterly for major updates

3. Response Time Commitments

Communication Response Times

Priority Level	Initial Response	Business Hours
Critical Service outages, security issues	2 hours	24/7
High Project blockers, urgent decisions	4 hours	Mon-Fri, 9 AM - 6 PM
Medium General project questions	24 hours	Mon-Fri, 9 AM - 6 PM
Low General inquiries, feedback	48 hours	Mon-Fri, 9 AM - 6 PM

Project Milestone Delivery

Weekly Demos: Scheduled within agreed timeframe
Monthly Deliverables: Delivered by last business day of month
Final Delivery: Within agreed project timeline
Emergency Fixes: Critical bugs addressed within 24 hours

4. Performance Standards

Development Quality Metrics

Code Quality: Minimum 80% test coverage for critical functions
Performance: Page load times under 3 seconds on standard connections
Mobile Responsiveness: Full functionality on devices 320px+ width
Browser Compatibility: Support for last 2 versions of major browsers
Accessibility: WCAG 2.1 AA compliance for public-facing features

AI Feature Performance

Response Time: AI features respond within 10 seconds for standard requests
Accuracy: AI recommendations achieve minimum 75% relevance score
Availability: AI features available 99% of the time
Error Handling: Graceful degradation when AI services are unavailable

5. Customer Acquisition Guarantees

LaunchPad Core Guarantee

Timeline: Qualified leads or users by Month 3
Definition: Minimum 10 qualified leads matching your ICP
Remedy: Continue working at no charge until target is met
Dependencies: Requires client cooperation and prompt feedback

LaunchPad Elite Guarantee

Timeline: Paying customers by Month 6
Definition: Minimum 3 paying customers or $10K MRR
Remedy: Extended support until targets are achieved
Dependencies: Product-market fit validation and pricing optimization

6. Service Credits and Remedies

Formal service credits are not offered outside of a signed enterprise agreement. See Terms for applicable remedies.

Response Time Service Credits

Critical Issues: 10% credit for each 4-hour delay beyond target
High Priority: 5% credit for each 8-hour delay beyond target
Medium Priority: 2% credit for each 24-hour delay beyond target
Maximum Credit: 50% of monthly service fee per incident

Project Delivery Remedies

Milestone Delays: Extended support equal to delay period
Quality Issues: Free remediation until standards are met
Specification Deviations: Free corrections or partial refund
Complete Project Failure: Full refund or restart with new team

7. Exclusions and Limitations

SLA Exclusions

This SLA does not apply to issues caused by:

Third-party service outages (AWS, Google, etc.)
Client infrastructure or connectivity problems
Force majeure events (natural disasters, pandemics, etc.)
Cyber attacks or security breaches beyond our control
Client-requested changes or scope modifications
Scheduled maintenance during announced windows

Client Responsibilities

Provide timely feedback and approvals (within 48 hours)
Maintain accurate contact information
Ensure payment obligations are current
Participate in scheduled meetings and demos
Provide necessary access and credentials

8. Monitoring and Reporting

Performance Monitoring

Automated Monitoring: 24/7 system health monitoring
Response Time Tracking: All communication timestamps logged
Quality Metrics: Regular code reviews and testing reports
Customer Satisfaction: Monthly NPS surveys

Monthly SLA Reports

We provide monthly reports including:

Service availability statistics
Response time performance
Project milestone status
Quality metrics and test results
Any service credits earned

9. Requesting Service Credits

Claims Process

Submit credit request within 30 days of incident
Provide specific details and evidence of SLA breach
We investigate and respond within 5 business days
Approved credits applied to next invoice
Disputes resolved through normal contract procedures

Required Information

Date and time of service interruption
Description of impact on your business
Screenshots or logs demonstrating the issue
Steps taken to reproduce or verify the problem

10. Continuous Improvement

We continuously work to improve our service levels through:

Regular infrastructure upgrades
Process optimization and automation
Staff training and certification programs
Technology stack updates and security patches
Client feedback integration

11. Changes to This SLA

We may update this SLA to reflect service improvements or changing requirements:

30 days advance notice for any reduction in service levels
Immediate notification for service level improvements
Annual review of all metrics and targets
Client input considered in SLA modifications

12. Contact for SLA Issues

For SLA-related questions or to report service level breaches:

Emergency: Call our 24/7 emergency line
SLA Claims: Use dedicated SLA email address
General Questions: Contact your project manager
Escalation: Request management review

Third-party dependencies (Resend, Calendly)

Email delivery relies on Resend and meeting scheduling relies on Calendly. Incidents, delays, or rate limits at these providers or their upstream services are excluded from availability calculations and service credits. We will monitor, escalate with providers, and keep you informed during incidents.

Related terms

Availability and dependency disclosures are governed by our Terms:Service Availability andThird-Party Services.

Last updated: 9/2/2025

Effective date: 9/2/2025

This SLA represents our commitment to service excellence and provides clear remedies when we don't meet our standards. We take these commitments seriously and continuously work to exceed them.