Who owns the empire we build together?

You own everything—100% of the code, accounts, and profits. After final payment, we transfer the entire SaaS empire to your control. You become the sole owner of your money-printing machine.

Any sneaky fees lurking around?

Zero. Your investment covers our expertise. You handle third-party costs (hosting, AI, ads) directly in your own accounts for complete transparency. What you see is what you pay.

How bulletproof are your guarantees?

Bulletproof. Miss a milestone? We add free support. No customers after our marketing? We keep working free until get first customers. We put our money where our mouth is.

Can you really get customers before launch?

Absolutely. We build your customer magnet (waitlist) in week 1. While we code, we're collecting dream customers. Launch day becomes 'opening day' of your profitable empire, not a hope and a prayer.

Do we start with a strategy session?

Always. Every empire starts with a 30-minute strategy call to align on your vision, target customers, and success metrics. No payment until we're both confident this will print money.

Can I split payments?

Yes. You can pay in up to 6 installments. The first installment reserves your slot; the schedule is agreed in writing. Note: launch and handover timing assumes your installments stay current.

What do you need from me each week?

A 30-45 min weekly review, timely decisions (24-48h), and domain inputs (pricing, positioning, examples). We draft first; you approve.

Who pays for ad spend and marketing tools?

You do. We connect your ad accounts (Meta/Google/LinkedIn), email/CRM, and analytics so costs are billed directly to you for full transparency. If your plan includes an ad-credit match, we apply it in your account per the amount shown on the pricing card.

Do I own the leads and my ad data?

Yes—100%. All leads, audiences, pixels, and data live in your accounts. We don't resell or reuse your data.

Can you work on my existing codebase?

We'll do a quick audit and advise refactor vs. rebuild. If your current stack is solid, we keep it; otherwise, we rebuild for speed and long-term cost.

What if I already have an MVP?

Great. We'll audit it and recommend refactor vs. rebuild. Sometimes keeping the DB and rewriting the app yields the best outcome—your call with our guidance.

How do scope changes work?

We keep a shared backlog. If a new idea appears mid-build, we'll either (a) trade it for something of equal effort, or (b) schedule it for post-launch. No surprise change orders.

What happens if I pause and want to resume?

You can request a pause at the end of any paid month (14-day notice). Rescheduling depends on open slots—we'll place you in the next available cohort. If we're at capacity, we'll offer the earliest date and keep your scope/price on file.

How do you compensate for late deliverables?

If we miss an agreed milestone, we add the same amount of time to your post-launch support window at no extra cost (e.g., 7 days late → +7 days of support). This sits alongside any credit terms in your guarantee.

Will you set up analytics & tracking correctly?

Yes—events, funnels, source/medium, UTM discipline, and dashboards. You'll know which channels and messages convert.

What exactly counts as a qualified lead?

A contact that matches your ICP (industry/role/company size), passes verification (valid email/identity), and shows recent intent (clicked, replied, booked, or visited key pages). You'll see the rubric in your CRM.

Who writes the copy for the landing page and emails?

We draft it (with AI assist), tune it to your voice, and iterate based on data. You approve final versions.

Can I mix web and mobile in a single build?

Yes, depending on the plan/scope. If you need full parity across web + native, we'll quote it as Custom; otherwise we can ship web plus a slim mobile companion on Pro.

What about mobile apps and app-store publishing?

We support web and mobile. App-store developer accounts (Apple/Google) must be in your name; their fees are paid by you. We handle submissions if in scope.

Can I request special features (SSO, audits, big migrations)?

Yes—flag them early. Items like SSO/SAML, HIPAA/SOC2, or large data migrations may move the project to Custom so we can plan risk, timelines, and infrastructure.

After launch, can I choose maintenance only (no growth)?

Yes. We can provide a lightweight maintenance retainer, or hand everything to your team—your choice.

How do you ensure performance & reliability?

We define a performance budget, add monitoring/alerts, and test key flows before launch. Typical targets: Lighthouse ≥ 90 (mobile) and p95 interaction latency under a reasonable threshold for your app type.

Can I bring in my own designer/dev partway through?

Yes—as long as we keep a single source of truth (monorepo/design system) and one decision owner. We'll coordinate handoffs to avoid velocity loss.

Who pays for AI usage (model/API fees)?

You do. AI costs (e.g., OpenAI/Anthropic/Azure) run on your billing with budgets, caps, and alerts we configure. We also choose cost-effective models per task and cache results where possible.

If we pause, do you keep working on marketing?

No, the growth work pauses with the build.

Do you work in my time zone?

We operate async-first with a fixed weekly demo and a Slack/Hub channel. Typical response time is 24-48h on weekdays; urgent issues have a defined escalation path.

Terms of Service

These terms govern your use of SaaS Launchpad services and define our mutual rights and obligations.

Important Notice: These terms constitute a legally binding agreement. By using our services, booking consultations, or engaging with our platform, you agree to these terms.

1. Acceptance of Terms

By accessing our website, submitting forms, booking consultations, or engaging our services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our services.

2. Service Description

SaaS Launchpad provides software development, AI integration, marketing, and business consulting services for SaaS applications. Our services include but are not limited to:

Custom SaaS application development
AI feature integration and implementation
Marketing strategy and execution
Sales automation and CRM setup
Business strategy consultation
Post-launch support and optimization

3. Consultation and Booking Process

Initial consultations are provided to assess project fit and scope. No obligation to proceed is created by booking or participating in a consultation. All estimates provided during consultations are indicative and subject to formal agreement.

4. Service Agreements and Scope

Specific project terms, deliverables, timelines, and pricing are defined in separate Service Agreements. These Terms of Service supplement but do not replace project-specific agreements. In case of conflict, project-specific agreements take precedence.

5. Payment Terms

Payment terms are specified in individual Service Agreements. Generally:

Payment may be split into installments as agreed
Late payments may incur fees as specified in agreements
Services may be suspended for non-payment
Refunds are governed by specific agreement terms and guarantees

6. Intellectual Property and Ownership

Upon full payment of all invoices:

Client owns all custom code, designs, and deliverables created specifically for their project
Client receives full rights to use, modify, and distribute their custom application
SaaS Launchpad retains rights to general methodologies, frameworks, and pre-existing tools
Third-party licenses and dependencies are governed by their respective terms

7. Confidentiality

We maintain strict confidentiality regarding:

Client business ideas, strategies, and proprietary information
Technical specifications and custom implementations
Business data and user information
Financial information and performance metrics

This confidentiality obligation survives termination of our relationship.

8. Service Guarantees and Limitations

While we provide specific guarantees in our Service Agreements (such as customer acquisition guarantees), these Terms establish general limitations:

We guarantee professional, industry-standard service delivery
Specific performance guarantees are detailed in individual agreements
External factors beyond our control may affect timelines
Client cooperation and timely feedback are required for successful delivery

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

Our total liability shall not exceed the amount paid for services
We are not liable for indirect, consequential, or punitive damages
We are not responsible for third-party service failures or data breaches
Business interruption or lost profits are excluded from liability

10. Indemnification

Client agrees to indemnify SaaS Launchpad against claims arising from:

Client's use of delivered applications or services
Client's business operations and customer relationships
Violation of third-party rights by Client's content or data
Client's failure to comply with applicable laws

11. Data Protection and Privacy

We process personal data according to our Privacy Policy and applicable laws. Client warrants they have necessary rights to share data with us and will comply with data protection laws in their use of delivered services.

12. Third-Party Services

Our services may integrate with third-party platforms (Google Analytics GA4, Resend, Calendly, Vercel). Client is responsible for:

Maintaining their own accounts and licenses
Compliance with third-party terms of service
Costs associated with third-party services
Data protection compliance for integrated services

13. Marketing and Testimonials

Unless otherwise agreed, we may:

Include client projects in our portfolio (with anonymization if requested)
Request testimonials and case studies
Reference successful outcomes in marketing materials

Specific confidential information will not be disclosed without permission.

14. Termination

Either party may terminate services with written notice as specified in Service Agreements. Upon termination:

Client pays for work completed to date
Confidentiality obligations continue
Intellectual property rights are transferred per agreement terms
Access to development resources may be suspended

15. Force Majeure

Neither party is liable for delays caused by circumstances beyond reasonable control, including natural disasters, government actions, cyber attacks, or other unforeseeable events.

16. Dispute Resolution

Disputes will be resolved through:

Good faith negotiation between parties
Mediation if direct negotiation fails
Binding arbitration as a final resort

Applicable law and jurisdiction are specified in individual Service Agreements.

17. Modification of Terms

We may update these terms periodically. Material changes will be communicated via email or website notice. Continued use of services after changes constitutes acceptance.

18. Severability

If any provision is found unenforceable, the remainder of these terms remains in effect. Unenforceable provisions will be modified to achieve the intended purpose to the maximum extent possible.

19. Contact Information

For questions about these terms or to exercise your rights:

Use our contact form on the website
Reply to any email communication from us
Mail us at the address provided in our Service Agreements

Last updated: 9/2/2025

Effective date: 9/2/2025

These terms are governed by applicable law and are designed to protect both parties while enabling successful project delivery.

Third-party services: Resend (email), Calendly (scheduling)

We use Resend to send transactional emails and Calendly to provide meeting scheduling. By using the Service you authorize us to transmit your data to these providers for the stated purposes as described in our Privacy Policy.

Marketing emails are sent only with your consent and always include an unsubscribe link.
Email deliverability and scheduling availability depend in part on these providers and underlying networks.

Service Availability (No SLA)

We operate on a best-effort basis and do not provide a standalone service level agreement. Planned maintenance and incidents at our third-party providers (including Resend, Calendly, and Vercel) are excluded from availability calculations and do not give rise to service credits. We will use commercially reasonable efforts to notify you of major incidents and to restore service promptly.

Third-Party Services

We rely on third parties to provide parts of the Service: Resend for email delivery, Calendly for scheduling, Vercel for hosting and edge/network delivery, and Google Analytics for website analytics. You authorize us to transfer and process your data with these providers as described in our Privacy and Cookie Policies. Performance, deliverability, analytics metrics, and scheduling quality may be affected by these providers and underlying networks.

Email Communications

Transactional emails are necessary to operate the Service.
Marketing emails are sent only with your consent or as permitted by law; every email includes an unsubscribe link.
Email analytics may use a tracking pixel to measure opens/clicks; you can disable remote images to reduce tracking.